Perhaps it is the writing course I am preparing to launch in January or perhaps it is a sign that light is beginning to break through the darkness, but whatever the reason, I am finding yet another small moment (3 in one week?) worthy of documenting!
"Um, Mrs. Ferreri? This is XXX from XXX and I really don't know how to tell you this...but....there must be some sort of mix up with your installation," he began cautiously as if I was going to bite his head off. "The installers did not show up this morning. I really don't know what to say. Neither is answering his phone so far!"
I smiled thnking about this third attempt to install a window in four months! The initial window was broken and then the replacement fell off the truck and so another custom sized window was ordered and so we waited, I scheduled for Saturday morning a few weeks ago, but it didn't come in time, so today was the day!
Perhaps it is the spirit of the holiday season and perhaps it is a realization that in the whole scheme of life (made more clear by loss), a delay in window installation does NOT rock my world! In fact, it is not even a ripple in the pond of life! Perhaps it is the realization is the real "losers" are the company that has long been awaiting my money and really regrets the extra costs involved in this "deal".
"It's really OK," I replied to the caller, " I'm sure there was some kind of mix up and we'll get it done eventually." Then, thinking about HIS likely loss of money from this lost job, I added, "I hope this is the biggest blip in your holiday season!"
"Thank you for your understanding," he said softly. "I'll call to reschedule on Wednesday. I hope you have a Merry Christmas."
Perhaps it is the season of peace on earth and goodwill towards men, or perhaps a delay is NOT worthy of unkind words. Perhaps that window will arrive before the Wise Men! Whatever the reason, I'm reminded, once again, that our words matter MORE than that window that will come some day!
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